Restaurant queuing, made hospitable.
QueueMate is a free virtual waitlist for Philippine restaurants. Guests scan a QR code, join your line, and track their place from their own phone while they walk the mall. You run the whole stand from one calm screen, with no buzzers, no apps, and no crowding at the host stand.
- Casual dining
- Cafés
- Mall food halls
- Fine dining
- Family restaurants
Three steps. No hardware.
- 1
Scan to join
Guests scan the QR code at your host stand and enter their name and party size. It takes under twenty seconds on their own phone, with nothing to download.
- 2
Wait anywhere
Their phone shows a live queue position and an honest wait estimate. They can roam the mall while their place is held, even if the connection drops.
- 3
Get the call
One tap from the host turns their screen into a full ready alert that is easy to spot across a busy, noisy mall.
An alert they can't miss.
When the table is ready, the whole guest screen changes. A full color takeover, a large check, big words, and the exact hold time give you four signals you can read across the room, never relying on color alone.
Your table is ready
Please see the host now.
Calm for the guest. Effortless for the host.
Everything QueueMate does is built for a busy mall, a slow connection, and a host juggling twenty things at once.
Live queue position and honest wait times
Guests always see a real number and a conservative estimate, never a spinner and never a fake wait.
Works on any phone, no app
A fast web link that loads on congested mall Wi-Fi. Nothing to install, and no sign-up for guests.
One-tap seat suggestions
The board recommends the next party for each free table, so the host just taps Seat.
Table board at a glance
See free and occupied tables grouped by size, with seated timers that flag what is about to open up.
Filipino and English
Every guest screen switches between English and Filipino in one tap, with warm, plain language either way.
Private by design
Minimal data, opt-in consent, and details purged after the visit. Compliant with the Data Privacy Act (RA 10173).
Reservations, built in
Take the call, log the booking, and hold a table for it. When the party arrives, you seat them at their table straight away — no waiting in the walk-in line, no separate system to run.
Run the rush from one screen.
The waiting list and the table board sit side by side, so there is no switching and no hunting. Add walk-ins in two taps, seat the suggested party in one, and never lose a spot to a flaky connection.
- Optimistic and instant
- Undo on every remove
- Tablet or phone
Answers for restaurant owners
Is QueueMate really free?
Yes. It's completely free for restaurants, with no subscription, no per-cover fee, and no hardware to buy. First Mate Technologies builds QueueMate to introduce our work to restaurants around the country.
Do my guests need to download an app?
No. Guests scan your QR code and join the line from their phone's browser, then watch their position and wait time on a web page. There's nothing to install.
Do I need buzzers, pagers, or special hardware?
None. QueueMate takes the place of buzzers and pagers. You run the queue from any phone, tablet, or computer, and guests use their own phones, so there's nothing to charge, lose, or sanitize.
Will it work on cheap phones and slow mall Wi-Fi?
Yes. The guest pages are kept light, built for budget Android phones on slow mall connections, so guests can join and follow their place even when the signal is weak.
Is QueueMate compliant with the Data Privacy Act (RA 10173)?
Yes. Guests see a short privacy notice and agree at check-in, and you collect only a name and party size. A mobile number or email is optional and used only for the 'table ready' alert, and personal details are deleted automatically soon after the visit ends.
How do guests join the queue?
They scan the QR code at your host stand, enter their name and party size, and follow their position and wait time on their phone. You can also add walk-ins yourself from the dashboard in one tap.
Can guests book a table in advance?
Reservations are host-managed. When a guest calls, you log the booking — name, party size, date and time — and hold a table for it, right in your dashboard. Guests don't book online themselves, so your phoned-in reservations and walk-ins live in one place.
What happens when a reservation arrives?
Their table is held for them, so you seat them the moment they walk in — they never wait in your walk-in line. One tap checks them in and seats them at their table.
Turn your wait into a welcome.
Set up your venue, print the QR code, and start seating in minutes. QueueMate is free for restaurants, built by First Mate.